Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with many other hosting providers, the ticketing system that we use with our web hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to memorize different logon names and passwords, as you will be able to manage both your tickets and the web hosting account itself in one single place. So, in case you’ve got an inquiry or experience an issue, you can touch base with our support team on the spur of the moment. Our system includes a smart search mechanism. This implies that even in case you have submitted lots of tickets over the years, you will be able to find the one that you need easily. Besides, you can read knowledge base guidelines for fixing commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated servers, which suggests that you won’t require some other support platform to get in touch with our tech support team – you can do that on the spot in case you confront a complication. Sending a new ticket requires a couple of mouse clicks and finding an older one is just as simple. With our clever search option, you can quickly find any ticket that you have already sent. You can post a ticket at any particular point in time since our customer support staff representatives are on duty 24 hours a day and reply in no more than 1 hour, although it seldom takes this much to get an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about the need to sign in and out of two or more platforms to fix a simple problem.