A ticketing system is the most widely used channel of communication that web hosting companies offer to their customers. It is usually part of the billing account and is the most effective way to handle a problem that requires some time to examine or that needs to be forwarded to an admin. In this way, all comments contributed by either party will be kept in one location in the event that somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you’ll need to log in and out of at least 2 accounts to execute some task or to get in touch with the company’s tech support team. If you want to manage a handful of domain names and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. It may also take a significant amount of time for the provider to respond to your ticket.

Integrated Ticketing System in Web Hosting

In stark contrast to what you may find with many other hosting providers, the ticketing system that we use with our web hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to memorize different logon names and passwords, as you will be able to manage both your tickets and the web hosting account itself in one single place. So, in case you’ve got an inquiry or experience an issue, you can touch base with our support team on the spur of the moment. Our system includes a smart search mechanism. This implies that even in case you have submitted lots of tickets over the years, you will be able to find the one that you need easily. Besides, you can read knowledge base guidelines for fixing commonly faced obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated servers, which suggests that you won’t require some other support platform to get in touch with our tech support team – you can do that on the spot in case you confront a complication. Sending a new ticket requires a couple of mouse clicks and finding an older one is just as simple. With our clever search option, you can quickly find any ticket that you have already sent. You can post a ticket at any particular point in time since our customer support staff representatives are on duty 24 hours a day and reply in no more than 1 hour, although it seldom takes this much to get an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about the need to sign in and out of two or more platforms to fix a simple problem.