A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It is an efficient way to receive some information about the hosting services or get some issue resolved because you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower chance of errors any time you exchange info such as usernames or domain names, the faster response time as the communication is live and the fact that you don't have to stay on the chat all the time - you're able to do something else while the agent investigates the issue in question. In addition, you are able to join a live chat room from any kind of computer that's connected to the web, avoiding the phone fees that you'll need to pay when you're calling to a different country.

Live Chat Support in Web Hosting

As we believe that a lot of troubles can be resolved if you chat with a live person, we provide a live chat service for all of our prospective and current clients. Our chat is online every day and our support agents can assist you with a variety of questions and situations. In case you aren't our client yet, you are able to learn more about our web hosting packages and the web hosting platform in general to make sure that your sites will function efficiently on our servers. If you already have an account and you've got some questions or you experience any issues with some of our solutions, you can get in touch with us through the live chat and we will provide you with the necessary information or help you troubleshoot the issue. You'll need to open a support ticket for some troubles which require longer time or the assistance of a system administrator, but for a lot of basic issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our Linux semi-dedicated servers, you are able to find the the right answers for any questions you may have or have numerous issues taken care of quickly. The chat service is online each and every day, which means that you are able to talk to an agent even on weekends and holidays. In the event that you are not sure which plan is better for your sites or if our revolutionary cloud hosting platform matches some system requirements, you may come on the live chat before purchasing anything. If you are a current customer, you can get more information about billing issues, account settings as well as a number of common tech issues you may encounter, for instance when you can't install an e-mail account in a client on your PC. The live chat can save you lots of time no matter where you are or when you contact us.