In case you have a website, a problem can always appear and it doesn’t automatically need to be associated with the web hosting service. For instance, something could go wrong when you bring a web app up to date or some crucial data could be edited or erased unintentionally. Whatever the nature of the problem may be, you’ll have to contact the support team and request them to restore a backup or to assist you in dealing with the problem that you are struggling with. How timely they’ll do that will predetermine the period of time that your sites will be inaccessible. For certain sites like community portals or e-stores, a prolonged unavailability often means lost visitors and money. That said, it is essential to use the services of a company that provides not only a good support service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can forget about waiting for hours, or even a whole day, to receive an answer to an e-mail or a technical support ticket. Irrespective of when you contact us, we will reply to you within 1 hour max with any sales and technical inquiries you may have. In fact, our actual reply time rarely exceeds 20-30 minutes. As we are on duty 24/7, you’ll always receive support in a well-timed manner and we are aware of just how important this is in the digital age. Soon after you contact us, we will reply to your enquiries. If you face any technical challenge, we will resolve it instead of you, or we’ll give you all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a customer support ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will have a response within no more than 60 minutes. You can contact us whenever you like with regard to billing, general or technical matters and since we’re on duty 7 days a week, you’ll invariably get support in a well-timed fashion. Depending on the particular issue or question, we’ll provide you with more details, resolve the obstacle if it’s been caused by something that is within our reach or inform you how to proceed if you have to edit a certain setting for a web app that we do not have access to. You can just forget about waiting for a day for each single answer. In reality, in most cases we reply to emails and tickets within 20-25 minutes max.