In case you've ever had a web hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for a lot of things it is better to talk to a live person on the phone rather than exchange tickets or email messages. If you'd like to know more about a specific service before you buy it or if something small needs to be done, for example, it will be far easier and faster to get it done live. If you can connect with representatives over the phone, it's also very likely that you're dealing with an actual web hosting supplier, not just a reseller. The level of support that you will get on the telephone varies between different suppliers - from very general issues to dedicated tech support. Generally most providers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved through electronic mail and tickets.

Phone Support in Web Hosting

In case you choose to get one of our web hosting, you'll be able to speak with our customer support crew over the phone for 14 hours every day. We will help you choose the proper package for your web sites as we are aware that it is better to discuss this kind of issues with a live person. If you already own an account, we will help you with your sales/billing questions as well as general issues, even with some tech problems that don't involve too much time or escalation to an administrator since it is better to open a ticket for time-consuming matters in order to have the communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you wish to learn more about the plans, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex matters may require a ticket to give some time to our technical support team to analyze, we'll assist you with a lot of technical questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. In case you are in another country, we have an international number where you can reach us.