24/7 Customer Support in Web Hosting
The customer and technical support services for our web hosting packages are round-the-clock, which means that you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email. In case you do have an account, you can open a support ticket on top of the other three options for contact. You can select the most suitable way to contact us depending on what your location is or what hardware you are using. We are able to assist you for more or less any webhosting-related question that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 tech support services even on official holidays. Your sites will be available all of the time and so will we. With various contact options, you will be able to pick the optimal method to get in touch with us and find out about our solutions if you do not have an account yet, or request assistance in case you are already one of our customers. You are able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have 1-hour answer time warranty, even though it hardly ever takes over 20 minutes to get assistance no matter the nature of the trouble. With our customer and tech support services, we'll be there for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Every single VPS server package that we offer comes with 24/7 customer and tech support, therefore in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any time, even holidays and weekends. For your benefit, we provide different methods of communication - telephone support with a couple of local numbers globally, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it is easier to keep track of what's going on. The maximum warranted reply time for all the e-mail messages and tickets is sixty minutes, but it rarely takes that long to receive help. If you obtain the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to get quick support in general, let alone if you manage a whole server, so each and every dedicated server that we offer comes with 24/7 support with one-hour reply time guarantee regardless of the matter. The service is free of cost for all the difficulties with the server or the software that was installed from our administrators through the setup, which means that you can get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from your billing area or you could send an email message, and the actual response time for either rarely surpasses 30 minutes since we have administrators available round the clock. If you want general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may take advantage of our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you can include to your server package through your billing Control Panel.