A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in no more than 1 hour after the ticket or email was submitted. If your case needs additional assistance from a system administrator, we will forward the ticket or the e–mail to the person on duty, right away and will leave a comment to let you know that more time will be needed for reaching the optimal solution. If you take advantage of our Optional Admin Services package, any of the server management services included there will be performed whenever you specify.
A First–Class Client Support Service
We’ll be available to you 24x7 to respond to any questions that you may have connected with our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server administration tasks, you can take advantage of our Optional Admin Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting services
A User–Friendly Help Area
We have equipped our Online Control Panel with an elaborate knowledge base, which features exhaustive explanations of its features and functions. Besides, we have shot exhaustive video tutorials that will further disclose to you how to perform a specific action or resolve a frequently experienced issue. All the help articles and the tutorial video clips are easily reachable from every Online Control Panel section through the Help and Videos buttons located in the top right corner.