1 hour ticket response
Quick assistance is our dominant task and that’s why we have a team of well–trained client support engineers who will be happy to offer a swift answer to any question that you might have. Simply post your customer support ticket from your Online Control Panel and we’ll reply back to you within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute customer support ticket response time.
A Top–Class Client Support Service
Our tech support team members possess extensive experience in the web hosting business and are accomplished enough to deliver a quick solution to your problem. If, however, the matter at hand is not within the competence of a technician, the ticket will be sent to a programmer or system administrator for further investigation.
A User–Friendly Help Section
In the Online Control Panel you will find an easy–to–navigate Help section where you can find quick tips on how you can use our hosting services. You can find the answers to your queries in our F.A.Q. repository, find more details in the web hosting account management articles or check the step–by–step video tutorials.